Privacy Policy

Last updated: October 10, 2025

Whispering Walls (“we,” “us,” “our”) operates this website and online store, including all related content, features, tools, products, and services (collectively, the “Services”), to provide you with a curated and enjoyable shopping experience. Whispering Walls is powered by Shopify, which enables us to deliver the Services to you.

This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase through our website or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs the collection, processing, and disclosure of your personal information.

By accessing or using our Services, you confirm that you have read, understood, and agreed to this Privacy Policy.

1. Personal Information We Collect

“Personal information” refers to information that identifies, relates to, or could reasonably be linked to you. It does not include aggregated or anonymized information. Depending on your interactions with us and applicable law, we may collect or process the following categories of personal information:

  • Contact details: Name, billing/shipping address, phone number, and email address.
  • Financial information: Credit/debit card details, payment confirmation, and transaction data.
  • Account information: Username, password, preferences, and account settings.
  • Transaction data: Items you view, purchase, return, or exchange, as well as purchase history.
  • Communications: Information you provide in messages or customer service interactions.
  • Device information: IP address, browser type, operating system, and device identifiers.
  • Usage data: Information about how you browse, interact with, or navigate our website.

2. Sources of Personal Information

We collect personal information from the following sources:

  • Directly from you: When you create an account, place an order, or contact us.
  • Automatically: Through cookies and similar technologies when you browse our website.
  • From service providers: Such as Shopify and payment processors who help deliver our Services.
  • From partners or third parties: For example, advertising or analytics providers.

3. How We Use Your Personal Information

We may use your personal information for purposes such as:

  • Providing and improving the Services: Processing orders, managing your account, fulfilling requests, and personalizing your shopping experience.
  • Marketing and advertising: Sending promotional messages and showing personalized ads on our website or other platforms.
  • Security and fraud prevention: Protecting your account, detecting suspicious activity, and ensuring safe transactions.
  • Customer communication: Responding to inquiries and providing customer support.
  • Legal compliance: Meeting our obligations under applicable laws and responding to lawful requests.

4. How We Disclose Personal Information

We may share your personal information in the following circumstances:

  • With Shopify and service providers that assist us in operations such as payment processing, order fulfillment, and analytics.
  • With marketing and business partners to deliver targeted advertising and promotional content (subject to your privacy rights).
  • With your consent or at your direction, such as when you connect through social media or request third-party services.
  • Within our corporate group or affiliates as necessary.
  • In business transactions, including mergers, acquisitions, or reorganizations.
  • To comply with laws or protect our rights and users’ safety.

5. Relationship with Shopify

Our Services are hosted by Shopify Inc., which processes personal information to provide e-commerce functionality. Shopify may also process your data to improve its own services or provide enhanced merchant tools.
You can learn how Shopify uses your information and exercise privacy rights via the Shopify Privacy Policy or the Shopify Privacy Portal.

6. Third-Party Links

Our website may include links to third-party sites or services. We are not responsible for the privacy or security of these sites. Please review their privacy policies before submitting any personal information.

7. Children’s Data

Our Services are not intended for children. We do not knowingly collect personal information from individuals under the age of 16. If you believe your child has provided information to us, please contact us to request deletion.

8. Security and Data Retention

We take reasonable steps to protect your personal information, but no method of transmission or storage is 100% secure.
We retain your information for as long as needed to provide our Services, comply with legal requirements, or resolve disputes.

9. Your Rights and Choices

Depending on your location, you may have the following rights:

  • Access/Know: Request information about what data we hold.
  • Delete: Ask us to delete your personal data.
  • Correct: Request corrections to inaccurate information.
  • Data Portability: Obtain a copy of your personal information.
  • Opt-out: Manage marketing preferences or targeted advertising.

You may exercise these rights by contacting us at whisperingwall.shop@gmail.com or via the links provided in our Privacy Policy.

10. Complaints

If you have concerns about how we process your data, you may contact us or your local data protection authority.

11. International Transfers

We may transfer your information to countries outside your own for processing. When we do, we rely on recognized transfer mechanisms, such as Standard Contractual Clauses, to ensure adequate protection.

12. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect legal, operational, or business changes. Updates will be posted here with a revised “Last updated” date.

13. Contact Us

If you have any questions or wish to exercise your privacy rights, please contact us at:

Whispering Walls
Email: whisperingwall.shop@gmail.com